We are introducing a brand new update to our HelpScout Add-On for Gravity Forms. In this update you will find:

• Fixed conversation creation failing when a file attachment exceeds the maximum size allowed by the Help Scout API (10 MB).
• Fixed conversation creation failing when the authenticated user does not have permission to access the mailbox where the customer already exists.

Provide a delightful customer experience!

Support your customers and integrate Gravity Forms with Help Scout simple to use Help Desk platform. With our Add-On, you can:

Assign To Mailbox: Automatically assign a ticket to a specific mailbox in Help Scout.

Assign To User: Automatically assign a ticket to a specific user in Help Scout.

Customize Ticket Content: Define and customize the content used to create the ticket using merge tags.

Our Help Scout Add-On comes included in our Pro plan with a lot of other great tools such as Zapier, Mailchimp, PayPal, Twilio and Slack. You can learn more about our Add-Ons here and their vast integrations to many services and built-in tools.

Help Scout Add-On v1.10 Changelog

• Fixed conversation creation failing when a file attachment exceeds the maximum size allowed by the Help Scout API (10 MB).
• Fixed conversation creation failing when the authenticated user does not have permission to access the mailbox where the customer already exists.
• Fixed conversation creation failing when merge tags used in the tags setting are for fields without values.
• Fixed conversation creation failing when the assigned user has been deleted from the Help Scout account.