Help Scout Add-On 2.1 Update
By Gravity Forms
Published February 3, 2022
Gravity Forms is pleased to announce the release of Help Scout Add-On 2.1. With this update you will find a couple of fixes…
- Fixed an issue where connecting to Help Scout fails after the user is redirected back from Help Scout.
- Fixed an issue where conversation creation can fail if the customer first name is empty.
Gravity Forms and Help Scout
Need to up your customer service game? Gravity Forms can help with that! With the Gravity Forms Help Scout Add-On, you can quickly integrate your WordPress forms with Help Scout’s easy-to-use help desk service to provide world-class support to your customers.
Accept customer queries on your website through a Gravity Forms powered customer support form – form submissions can then be automatically entered directly in Help Scout as support tickets, where they can be managed by your capable Support team.
Top features of the Help Scout Add-On include…
- Assign To Mailbox – Automatically assign a new ticket to a specific mailbox in Help Scout.
- Assign To User – Automatically assign a ticket to a specific user in Help Scout.
- Customize Ticket Content – Define and customize the content used to create each ticket using merge tags.
- Update Customer Information – Update customer information in the customer’s Help Scout profile when a form is submitted.
Customer service is a tricky business to get right. With Gravity Forms and the Help Scout customer service platform, you can support your customers and team to ensure everyone is happy.
For more information on our Help Scout Add-On, check out the Gravity Forms documentation.
Help Scout Add-On 2.1 Changelog
- Fixed an issue where connecting to Help Scout fails after the user is redirected back from Help Scout.
- Fixed an issue where conversation creation can fail if the customer first name is empty.