Brand New Release: Help Scout Add-On 2.3
By Gravity Forms
Published April 18, 2024
Gravity Forms is pleased to announce the release of the Help Scout Add-On version 2.3. The release contains this fix, including:
- Fixed an issue where the feed isn’t processed when using the Create Conversation button on the Entry Detail page.
Connect WordPress to Help Scout
If you’re already using Help Scout, or you’re looking for a powerful customer communication management tool, the Gravity Forms Help Scout Add-On will be of interest. Once installed, the add-on makes it easy to connect your WordPress website to this platform.
After setting up the Gravity Forms Help Scout Add-On, you can create forms that let your visitors open support tickets from your website.
You can then use the features of Help Scout to manage communication with your clients, customers, and the rest of your audience.
Help Scout Add-On Features
Using the Help Scout Add-On with Gravity Forms lets you access the following functionality:
- Assign To Mailbox – On form submission, automatically assign the new ticket to a specific mailbox in Help Scout.
- Assign To User – Automatically assign a ticket to a specific user in Help Scout.
- Customize Ticket Content – Use form merge tags to define and customize the content used to create each ticket.
- Update Customer Information – Use form entry submission content to update the customer’s Help Scout profile.
You can also use the built-in conditional logic functionality of Gravity Forms with the add-on. This lets you control when Help Scout tickets are created based on whether the form entry content meets your predefined conditions.
You can find out more information on how the Help Scout Add-On works in the Gravity Forms documentation.
Help Scout Add-On 2.3 Changelog
- Fixed an issue where the feed isn’t processed when using the Create Conversation button on the Entry Detail page.