Zendesk For Gravity Forms

Connect Zendesk Account

Integrate Gravity Forms with Zendesk effortlessly using secure OAuth 2.0 authentication. Connect multiple Zendesk accounts to Gravity Forms, enabling you to handle form-based inquiries, support tickets, and customer feedback directly within your Zendesk workspace.

Zendesk Feeds

Set up feeds to send Gravity Forms submissions straight to Zendesk. Select from various Zendesk modules, such as Tickets, Users, and Organizations, and map your form fields to corresponding Zendesk fields. You can map multiple form fields to a single Zendesk field, ensuring efficient support workflows.

Zendesk Field Types

This addon supports key Zendesk field types, including custom ticket fields, dropdowns, and multi-selects. Import Zendesk field options directly into Gravity Forms, ensuring accurate data mapping and consistent ticket creation.

Filter Gravity Forms Entries

Choose to send all form submissions to Zendesk or filter entries based on specified criteria. For instance, you can configure conditions to only send entries that match certain issue types, priority levels, or specific customer requests.

Manually Send Entries to Zendesk

Automatically send form submissions to Zendesk upon submission, or manually send selected entries whenever needed. This flexibility allows you to have complete control over the integration process.

Zendesk Submission Logs

View detailed logs for each form submission, showing whether the entry was successfully sent to Zendesk. Resend any entries that may have failed, ensuring no customer queries or feedback is missed.

Full Synchronization

All Gravity Forms entries remain synchronized with Zendesk. If an entry is updated in Gravity Forms, the corresponding record in Zendesk will automatically reflect those changes, maintaining up-to-date support records.

Error Reporting

Receive email notifications for any errors that occur during data transfer to Zendesk. Each notification includes detailed error information, making troubleshooting and resolution straightforward.

Send Data as Internal Notes

Send form fields as internal notes within Zendesk tickets. This feature allows you to add detailed, private notes to support tickets, ensuring agents have all relevant information without it being visible to the customer.