Zendesk Tickets For Gravity Forms

Connect Zendesk Account

Seamlessly integrate Gravity Forms with Zendesk using a secure API connection. Connect multiple Zendesk accounts and automate ticket creation directly from form submissions.

Zendesk Ticket Feeds

Create custom feeds to send Gravity Forms submissions to Zendesk. Map form fields to key Zendesk ticket fields such as Subject, Description, Requester, Priority, Tags, and more.

Automate Ticket Creation

Automatically create Zendesk support tickets when a user submits a form. Ensure customer inquiries are instantly captured and assigned to your support team.

Filter Gravity Forms Entries

Control which form submissions create tickets in Zendesk by setting conditions. For example, only generate tickets for users selecting specific support categories.

Manually Send Entries to Zendesk

Automatically send form submissions to Zendesk upon form submission, or manually push selected entries as tickets when needed.

Zendesk Ticket Logs

Access detailed logs for each submission sent to Zendesk. Track ticket creation status and easily resend failed entries.

Full Synchronization

Ensure Gravity Forms and Zendesk remain synchronized. Any updates made to form entries can be reflected in the corresponding Zendesk tickets.

Error Reporting

Receive email notifications if there are any errors while sending data to Zendesk. Error details help quickly diagnose and resolve issues.

Assign Tickets to Agents

Automatically assign new tickets to specific Zendesk agents or groups based on form submissions, ensuring efficient support management.

Custom Field Mapping

Map Gravity Forms fields to any custom fields in Zendesk, ensuring all necessary details are included in each support ticket.

Enhance Customer Support

Streamline your support workflow by automating ticket creation, categorization, and follow-ups, improving response times and customer satisfaction.