Zoho Desk For Gravity Forms

Connect Zoho Desk Account

Easily integrate your Gravity Forms with Zoho Desk using OAuth 2.0 for a secure and reliable connection. You can connect multiple Zoho Desk accounts to Gravity Forms, ensuring efficient management of form submissions across various departments.

Zoho Desk Feeds

Set up custom feeds to send Gravity Forms submissions directly to Zoho Desk. Select any Zoho Desk module (e.g., tickets, contacts, accounts) and map your form fields to the appropriate Zoho Desk fields. You have the flexibility to map multiple form fields to a single Zoho Desk field for efficient data handling.

Zoho Desk Fields

This addon supports all Zoho Desk field types, including text fields, dropdowns, multi-selects, and attachments. You can directly import field options from Zoho Desk into your Gravity Forms, ensuring consistent and accurate data mapping.

Filter Gravity Forms Entries

Choose whether to send all form submissions to Zoho Desk or filter entries based on specific conditions. For instance, you can set rules to only send entries to Zoho Desk if they meet particular criteria, such as a specific issue type or priority level.

Manually Send Entries to Zoho Desk

Automatically send Gravity Forms submissions to Zoho Desk upon form submission, or manually push individual entries to Zoho Desk whenever needed. This offers full flexibility and control over the data transfer process.

Zoho Desk Submission Logs

Access detailed logs for each Gravity Forms submission, showing the status of whether an entry was successfully sent to Zoho Desk. You can also easily resend any failed entries to ensure no important data is overlooked.

Full Synchronization

All Gravity Forms entries remain synchronized with Zoho Desk. If any updates are made to an entry in Gravity Forms, the corresponding record in Zoho Desk will be updated, keeping your data accurate and current.

Error Reporting

Receive email notifications if any errors occur during the data transfer process to Zoho Desk. These alerts include detailed error information, allowing you to troubleshoot and resolve issues promptly.

Send Data as Notes

Send multiple form fields as notes in Zoho Desk tickets or other entities, enriching your support tickets with detailed information from form submissions for improved customer service and case management.