Brand New Release: Help Scout Add-On 2.4
By Gravity Forms
Published March 26, 2025
We’re pleased to announce the release of the Help Scout Add-On version 2.4. The release contains several fixes, including:
- AF: Updated process_feed() return value for compatibility with Gravity Forms 2.9.4, so the framework can save the feed status to the entry meta.
- Fixed code placement to be consistent with the WordPress coding standards.
Integrate WordPress, Gravity Forms, and Help Scout
If you’d like to publish forms on your WordPress website that can open support tickets in Help Scout, the Gravity Forms Help Scout Add-On can help you do just that.
Once the integration has been set up, your online forms can be used to create new tickets in Help Scout and update customer profile information. New tickets can be automatically assigned to specific mailboxes and users in Help Scout, based on the contents of the form entry.
Help Scout Add-On Features
The Help Scout Add-On contains the following features and functionalities:
- Assign To Mailbox – When a new ticket is created in Help Scout via a form entry submission on your website, the ticket can be automatically assigned to a specific mailbox.
- Assign To User – Tickets can also be automatically assigned to specific users in Help Scout.
- Customize Ticket Content – You can use merge tags to control which form entry content is added to the ticket in Help Scout.
- Update Customer Information – Your online forms can allow customers to submit new information to update their Help Scout profile.
The Gravity Forms built-in conditional logic functionality can also be used to control when new tickets are created in Help Scout, such as only when the form entry contains certain information or meets specific criteria.
The Gravity Forms Help Scout Add-On documentation has more information on setting up the integration and how it works.
Note: The Help Scout Add-On is available with the Gravity Forms Pro and Elite licenses. For more information on the features and other add-ons available on these plans, check out the Pro and Elite license pages.
Help Scout Add-On 2.4 Changelog
- F: Updated process_feed() return value for compatibility with Gravity Forms 2.9.4, so the framework can save the feed status to the entry meta.
- Fixed code placement to be consistent with the WordPress coding standards.