News & Updates -

Gravity Forms Help Scout Add-On v1.3 Released

Carl Hancock By Carl Hancock Published January 11, 2016

Gravity Forms Help Scout Add-On v1.3 is now available via automatic update and the Add-On Downloads page. This is a feature release that brings enhanced functionality to our Help Scout integration.

You can now add a note to a newly created Help Scout conversation automatically, or add a note to an existing Help Scout conversation right from the Entry Details interface. The details of the Help Scout conversation associated with an entry are now displayed within the Entry Details interface in Gravity Forms.

We have also integrated Help Scout with our PayPal Payments Standard Add-On so that creation of a Help Scout conversation can be delayed until after the PayPal payment has been confirmed via PayPal’s IPN.

Note: The Help Scout Add-On is only available to Gravity Forms Developer license customers.

What’s New

  • Added checkbox to add entry note form to post note to Help Scout conversation.
  • Added feed duplication support.
  • Added feed setting to create note for conversation.
  • Added panel to entry view page with Help Scout conversation details.
  • Added support for delaying feed processing until payment by PayPal Standard is successfully completed.
  • Enabled single feed submission.
  • Fixed an issue with the helpscout_conversation_id entry meta property so it’s returned with the entry object.
  • Fixed an issue with the feed settings page and the conditional logic setting.
  • Fixed an issue where HTML entities would appear in conversation subject when using merge tags.
  • Fixed an issue where Help Scout would not include the conversation in the mailbox folder counts.
  • Fixed an issue where multi-file upload field attachments would not upload correctly.
  • Updated “Help Scout Conversation Id” entry list column to link to Help Scout conversation.
  • Updated feed processing to prevent multiple Help Scout conversations from being created.
  • Updated to store the created conversation id in the entry meta using the key ‘helpscout_conversation_id’.
  • Updated the form field drop down for the Customer’s Email Address to include hidden fields.
Don’t own a Gravity Forms Developer license? Upgrade or Purchase one now!

Please Note: Automatic Update will only work if you have entered a valid Developer License Key in the Settings page of Gravity Forms in your WordPress Administration Panel.

You may download the Help Scout Add-On here, and read the documentation here.