News & Updates -
We are introducing a brand new update to our HelpScout Add-On for Gravity Forms. In this update you will find:
Help Scout Add-On 1.10 Update
By Jonathan Calderon Published October 2, 2019- Fixed conversation creation failing when a file attachment exceeds the maximum size allowed by the Help Scout API (10 MB).
- Fixed conversation creation failing when the authenticated user does not have permission to access the mailbox where the customer already exists.
Provide a delightful customer experience!
Support your customers and integrate Gravity Forms with Help Scout simple to use Help Desk platform. With our Add-On, you can:
Assign To Mailbox: Automatically assign a ticket to a specific mailbox in Help Scout.
Assign To User: Automatically assign a ticket to a specific user in Help Scout.
Customize Ticket Content: Define and customize the content used to create the ticket using merge tags.
Our Help Scout Add-On comes included in our Pro plan with a lot of other great tools such as Zapier, Mailchimp, PayPal, Twilio and Slack. You can learn more about our Add-Ons here and their vast integrations to many services and built-in tools.
Help Scout Add-On v1.10 Changelog
- Fixed conversation creation failing when a file attachment exceeds the maximum size allowed by the Help Scout API (10 MB).
- Fixed conversation creation failing when the authenticated user does not have permission to access the mailbox where the customer already exists.
- Fixed conversation creation failing when merge tags used in the tags setting are for fields without values.
- Fixed conversation creation failing when the assigned user has been deleted from the Help Scout account.
Current Gravity Forms Pro License holders can download the Help Scout Add-On v1.10 update via automatic update or manual download from your account downloads page.