News & Updates -
We are introducing a brand new update to our HelpScout Add-On for Gravity Forms. In this update you will find:
HelpScout Add-On 1.8 Update
By Jonathan Calderon Published July 24, 2019- Added security enhancements.
- Added the Help Scout Conversation Created notification event.
- Added the {helpscout:[prop]} merge tag
- Added various fixes and enhancements.
Provide a delightful customer experience!
Support your customers and integrate Gravity Forms with Help Scout simple to use Help Desk platform. With our Add-On, you can:
Assign To Mailbox: Automatically assign a ticket to a specific mailbox in Help Scout.
Assign To User: Automatically assign a ticket to a specific user in Help Scout.
Customize Ticket Content: Define and customize the content used to create the ticket using merge tags.
Our Help Scout Add-On comes included in our Pro plan with a lot of other great tools such as Zapier, Mailchimp, PayPal, Twilio and Slack. You can learn more about our Add-Ons here and their vast integrations to many services and built-in tools.
Help Scout Add-On v1.8 Changelog
- Added security enhancements.
- Added the Help Scout Conversation Created notification event.
- Added the {helpscout:[prop]} merge tag for use in notifications sent after the conversation has been created. Supported properties are id, number, status, subject, and url.
- Fixed a fatal error which can occur during feed processing if the get or create customer requests experience an issue.
- Fixed the BCC email addresses not being added to the conversation.
- Updated error logging statements.
- Updated the feed settings so mapping the customer first name field is required.
Current Gravity Forms Pro License holders can download the Help Scout Add-On v1.8 update via automatic update or manual download from your account downloads page.