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News & Updates -

HelpScout Add-On 1.8 Update

Jonathan Calderon By Jonathan Calderon Published July 24, 2019
Gravity Forms WordPress Forms HelpScout.v1.8. We are introducing a brand new update to our HelpScout Add-On for Gravity Forms. In this update you will find:
  • Added security enhancements.
  • Added the Help Scout Conversation Created notification event.
  • Added the {helpscout:[prop]} merge tag
  • Added various fixes and enhancements.

Provide a delightful customer experience!

Support your customers and integrate Gravity Forms with Help Scout simple to use Help Desk platform. With our Add-On, you can:

Assign To Mailbox: Automatically assign a ticket to a specific mailbox in Help Scout.

Assign To User: Automatically assign a ticket to a specific user in Help Scout.

Customize Ticket Content: Define and customize the content used to create the ticket using merge tags.

Our Help Scout Add-On comes included in our Pro plan with a lot of other great tools such as Zapier, Mailchimp, PayPal, Twilio and Slack. You can learn more about our Add-Ons here and their vast integrations to many services and built-in tools.

Help Scout Add-On v1.8 Changelog

  • Added security enhancements.
  • Added the Help Scout Conversation Created notification event.
  • Added the {helpscout:[prop]} merge tag for use in notifications sent after the conversation has been created. Supported properties are id, number, status, subject, and url.
  • Fixed a fatal error which can occur during feed processing if the get or create customer requests experience an issue.
  • Fixed the BCC email addresses not being added to the conversation.
  • Updated error logging statements.
  • Updated the feed settings so mapping the customer first name field is required.
Current Gravity Forms Pro License holders can download the Help Scout Add-On v1.8 update via automatic update or manual download from your account downloads page.