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Get solutions for any issues regarding purchasing, license keys, or your Gravity Forms account.
Go here for pre-sale questions about Gravity Forms, or general inquiries unrelated to product support.
Our Support hours are Monday - Friday, 9 AM to 5 PM US Eastern Time.
Auto-renewals can be cancelled at anytime within your Gravity Forms account. Click the link below for more details.
You can enter your license key on the Gravity Forms settings page within your WordPress dashboard.
Gravity Forms licenses will automatically renew unless they have been cancelled. If you have cancelled your license you can restart your subscription.
You can transfer your Gravity Forms license to another account using the process in the following article.
Gravity Forms licenses can be restarted within your account if the license is cancelled but not expired. If your license expired recently support may be able to help you restart it
A Gravity Forms license can be upgraded at any time to a higher license level. This gives you access to more Add-Ons and allows you to use your license on a greater number of websites.
Please refer to the following articles that may help:
Still need help?Visit our Technical support form (requires Gravity Forms account login) and send us more details.
A receipt for a previous transaction can be modified and re-reprinted from within your account.
One payment method is stored with each license, and can be updated individually with each license.
Auto-renewals can be cancelled at anytime within your Gravity Forms account. Check out this guide for more detail.
If you are chasing down a recent charge from your statement but are unsure what Gravity Forms is, these articles can help:
Gravity Forms offers a "no questions asked" refund for up to 30 days after any transaction you have made. Here are some other links that may help:
Error when purchasing and updating payment method
A Gravity Forms account is created for you automatically when you purchase, but if you wish to register an account without making a purchase, check out this guide.
If you have not received a welcome email from Gravity Forms please check your spam folder. If it isn't in your spam folder you can reset your password by following the guide linked below.
I do not know which account my license is attached to
Updating your Gravity Forms account email is simple following the process in the guide below:
You can request a password reset from the Gravity Forms login page. The following guide reviews the process in detail:
The GoDaddy support license comes with access to normal GoDaddy support but not Gravity Forms support. Check the out this guide for more detail.
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